Ryan Chana has extensive experience driving customer success in startups in the US and other international markets. He is the Head of Growth at Jayex Technology, a patient engagement management platform.
In this episode:
1. Ryan shares his journey and experience which started in sales and account management, helping companies break into overseas markets with a focus on emerging markets.
2. Ryan talks about challenges often encountered with scaling, mostly that startups tend to want to scale too quickly. The issue lies with no infrastructure to handle
additional customers and the growing needs of product development. Finding the balance to scale up and meet the demands of your new customers is one of the biggest challenges.
3. Bringing in leadership -- Ryan discusses how to make sure you have the right people in the right places.
4. Ryan talks about trends in SaaS which include specific niches. Using BI to make data-driven decisions which feed to more effective communication processes is also on the rise.
....and much more!
You can learn more about Jayex here.
You can connect with Ryan on LinkedIn.